Ctrl+Alt+Connect — Support

Meet in person. Decide later.

Need help? Email ctrl.alt.connect.atl@gmail.com and we'll get back to you, usually within a day. If someone made you feel unsafe, report them in the app as well (below); reports are reviewed within 24 hours.

Signing in

My verification code didn't arrive

Check spam or promotions, then tap Resend code. Make sure the email address is right; Use a different email starts over.

My password isn't accepted

Passwords need at least 15 characters, and passwords found in known data breaches are refused. Forgot yours? Tap Forgot? on the sign-in screen.

I signed up with Apple or Google

Sign in the same way each time: Continue with Apple or Continue with Google. If you chose Apple's Hide My Email, a host can't email that address; when you share your details with an event's host, you can give a different email.

Events and Connect the Dot

How do I check in?

Open Events and tap Enter event code, or scan the QR code at the venue with your camera. Check-in opens 30 minutes before the event starts.

How do I connect with someone?

You both need to be checked in to the same event. Tap Connect the Dot, then one of you taps Scan their code and scans the QR code on the other's screen, or types the 6 digits under it. Only one of you needs to scan. You'll each see "Is this who you just met?"; tap That's them on both phones.

Who sees my information?

Before you connect, people nearby see only what you choose under You → Edit → Before connecting. Contact details appear only after you both choose to reconnect. You decide, for each event, whether its host gets your email, role, company and industry. The Privacy Policy has the details.

Safety

How do I report or block someone?

Tap … on their Dot, on an introduction, or use Report or block on the nearby card before connecting. Blocked people can't see you anywhere in the app, and they're never told. To unblock someone, go to You → Safety → Blocked people.

Your account

How do I delete my account?

In the app: You → scroll to the bottom → Delete my account. This permanently deletes your profile, check-ins, notes, photo, resume and sign-in. People you met keep their own notes, but your details are removed from their Dots.

How do I change what the AI can use?

You → Edit → What CAC can use. Turning it off means your details are no longer sent to our AI provider.

Hosting events

Creating events is open to approved organizers. To host an event, email ctrl.alt.connect.atl@gmail.com with your name, the event, and the email you sign in with.

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